Improved Third-Party External Unit Validation

At Diversion Manager, we’re committed to making diversion management more efficient, accurate, and transparent for both agencies and participants. To support that mission, we’re excited to introduce our latest feature: External Treatment Validation.

This functionality allows third-party treatment providers to directly confirm whether required treatment has been completed, simplifying oversight, reducing manual follow-ups, and ensuring accurate tracking for every participant.

How It Works

The External Treatment Validation feature empowers institutions to associate their approved treatment providers within the platform. When enabled:

• External Providers Confirm Treatment

Treatment providers receive automated monitoring emails on each participant’s due date. These emails contain secure links, allowing providers to confirm with a single click whether treatment was successfully completed.

• Custom Provider Lists

Agencies can create a custom list of external companies tied specifically to their institution. This ensures staff only see the providers they actually use. If no providers are associated, the system defaults to a global list of available companies.

• Automated Unit Updates

Once a provider validates treatment, the participant’s unit automatically moves to a “passed” status within the system, no additional admin work required.

Monitoring Emails for Streamlined Communication

A key enhancement of this update is the Monitoring Email functionality. With it, agencies can:

• Enable email confirmations for each associated treatment provider.

• Automatically send scheduled notifications to providers at each due date.

• Capture real-time responses from providers to confirm compliance or flag incomplete treatment.

This automation means staff no longer need to chase down confirmations, reducing workload while improving accuracy and accountability.

Why This Matters

Managing compliance with external treatment requirements can be one of the most time-consuming aspects of diversion and rehabilitation programs. The new External Treatment Validation feature ensures:

• Less Administrative Burden – Automated confirmations reduce the need for manual outreach and data entry.

• Greater Accuracy – Providers confirm treatment directly, minimizing errors or missed updates.

• Improved Oversight – Agencies can track compliance in real time and respond quickly if treatment isn’t completed.

• Customisation – Each institution controls its list of providers, keeping workflows clean and relevant.

A Smarter Way to Manage External Providers

By bridging the gap between agencies and treatment providers, External Treatment Validation makes it easier than ever to monitor compliance and keep participants on track. Whether you’re managing a few cases or thousands, this feature helps you focus less on administrative tasks and more on outcomes.

Ready to get started? Reach out to your account manager today to learn how to set up custom provider lists and monitoring emails.

Contact Diversion Manager

If you need the support of our fully functional platform which can be configured to accommodate the automation and management of alternative programs with advanced workflow, communication, reporting, and integration with your case management system, then you need Advent Diversion Manager. Go to the Diversion Manager website to learn more and to schedule a demonstration of our fully functional platform.